Privacy policy

Privacy Policy

1. Collecting Data

We collect data when you sign up for our site, make a purchase, or interact with our services. The information we collect includes your name, email address, home/business address and phone number. Additionally, we automatically collect certain technical data about your device and browsing, such as your IP address, browser type, operating system, and pages visited.

2. Use of Data

The information we collect may be used for the following purposes:

Personalizing your experience and responding to your individual needs
Providing relevant content and custom advertising
Improving our website and services
Enhancing customer service and support
Sending order-related emails and other communication
Managing competitions, campaigns, or surveys

3. E-Commerce Privacy

We are the sole owners of the information collected on this website. Your personal information will never be sold, exchanged, transferred, or shared with any third party without your consent, except as required to fulfill an order or provide a service (such as processing payments or delivering products).

4. Disclosure to Third Parties

We do not sell or trade personally identifiable information to outside parties. This excludes trusted partners who assist us in operating our website or conducting business, as long as they agree to keep this information confidential.

We may also disclose information when necessary to:

Comply with the law
Enforce our site policies
Investigate suspected fraud or illegal activity
Protect the safety, rights, or property of us or others

Non-personally identifiable visitor information may be shared for marketing, advertising, or analytics purposes.

5. Protection of Information

We implement a variety of security measures to maintain the safety of your personal information. These include:

Encryption of data transmitted online using Let’s Encrypt SSL
Secure servers in protected environments
Access to personal information is limited to employees who need it for specific job functions (e.g. billing or customer service)

Cookies

Yes, we use cookies. Cookies help us improve your browsing experience by:

Making the site easier to use
Recognizing repeat visitors
Tracking site traffic and visitor behavior for site development
Offering content that matches your interests

Cookies do not contain personal data and cannot be used to identify you personally.

6. Unsubscribing

We may use your email address to send order updates, company news, or information about products and services we believe may interest you.

If you wish to unsubscribe at any time, detailed instructions are included at the bottom of each email.

7. Consent

By using this website, you consent to our Privacy Policy.

Accessibility Statement

Our website aims to meet the requirements of the WCAG 2.1 Level AA accessibility standard. We have conducted a self-audit to ensure that the site is accessible to as many users as possible, including people with disabilities.

If you encounter any accessibility issues or the website does not meet accessibility requirements, please let us know. You can contact us directly or file a complaint with the Regional State Administrative Agency.

Feedback and Contact Information

If you notice any accessibility issues on the site, please contact us:
Email: info@kotatieva.fi
Phone: +358 40 162 0862

Or contact the supervisory authority:

Regional State Administrative Agency for Southern Finland (Etelä-Suomen aluehallintovirasto)
Accessibility Monitoring Unit
Email: saavutettavuus@avi.fi
Phone: +358 295 016 000
Website: https://www.saavutettavuusvaatimukset.fi