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Terms and Conditions

1. Services and Prices

The prices and services offered by Kotatieva Oy (FI3240644-3) under these Terms & Conditions apply to Kotatieva Winter Leisure Park and Cabin Rental.

All prices include VAT according to the Taxation Laws and Regulations of Finland.

Kotatieva reserves the right to:

  • Change prices in the event of unforeseen increases in costs (e.g., taxes, fuel prices) beyond our control.
  • Modify timetables or service content due to weather, ice, snow conditions, or similar operational reasons.
  • Charge a maximum of €200 as an administrative fee in force majeure situations.

Service Languages

All services are provided in Finnish or English.

2. Reservation and Payment

A reservation is considered confirmed when you receive a written confirmation email from Kotatieva after completing your payment.

Payment options are available in the online store or on-site.

3. Cancellation and Change Terms

A Day in Kotatieva and Kotatieva Experience

  • More than 7 days before arrival: Free cancellation.
  • 1–6 days before arrival: 50% cancellation fee.
  • Same day or no-show: 100% cancellation fee.

Changing date:

  • More than 7 days before: Free change.
  • 1–6 days before: €20 change fee per reservation.
  • Same day or no-show: Changes not possible.

Note: These terms also apply to extra services booked together with the day ticket.

Aurora Skating

  • More than 7 days before arrival: Free cancellation.
  • 0–6 days before arrival or no-show: 100% cancellation fee.

Sauna and Hot Tub (Private)

  • More than 7 days before arrival: Free cancellation.
  • 0–6 days before arrival or no-show: 100% cancellation fee.

Cabin Reservations

  • All cabin reservations are non-refundable.
  • Date changes are possible only if availability allows.

Note: The same terms apply to all extra services sold together with cabin reservations.

Refund Policy

  • Refunds are processed within 30 days using the same payment method as the original purchase.
  • Refunds to payment cards are returned directly to the same card.

4. Weather Conditions and Cancellations

Kotatieva is an outdoor winter park. Weather conditions in Lapland may affect to our operations.

  • If the park is fully closed, a 100% refund is provided.
  • If the park is open, but some key activities (e.g. ice skating) are not possible, a 50% refund on the day ticket will be issued.

5. Responsibility of the Service Provider

Kotatieva operates in compliance with all relevant Finnish laws, safety plans, and health and safety regulations.

The service provider is responsible for damages only in cases of malfunction or defective equipment directly caused by Kotatieva, its staff, or subcontractors.

We recommend customers have their own travel insurance, which covers cancellations, illness, injuries, and damages.

6. Damage and Customer Responsibility

The customer is fully responsible for any damage caused to:

  • Cabins, park property, furniture, or equipment.
  • Parents/guardians are responsible for damages caused by minors.

Kotatieva reserves the right to charge for damages immediately upon discovery or after check-out from the customer’s payment card.

7. Check-in and Check-out for Cabins

  • Check-in: 16:00–20:00 on arrival day. Late check-in must be agreed in advance.
  • Check-out: By 11:00 on departure day.

All guests must present a valid ID at check-in.

Maximum occupancy:

  • Up to 4 persons + 1 child (0–2 years) in a baby cot (provided on request, free of charge).

8. Force Majeure

Neither party is responsible for failures caused by force majeure situations, such as:

  • Natural disasters, extreme weather, lack of snow
  • War, strikes, pandemics, or government restrictions

In case of force majeure, both parties must inform the other party immediately and aim to minimize any effects.

9. Applicable Law and Jurisdiction

These terms and conditions are governed by Finnish law.

All disputes shall be settled in the District Court of Lapland (Lapin Käräjäoikeus) in Rovaniemi, Finland.

10. Orders and Payment in the Online Shop

Orders are made by selecting products and completing payment in the webstore. By confirming an order, the customer agrees to these Terms & Conditions, pricing, and policies.

An order confirmation is sent to the email address provided during purchase.

Payment Methods

  • Major credit and debit cards
  • Apple Pay
  • Payments on-site: cash (EUR) or card

Full details about payment processing and payment provider can be found from our website.

Contact Information

Kotatieva Oy (FI3240644-3)
Address: Ounasjoen itäpuolentie 828, 96900 Rovaniemi, Finland
Email: info@kotatieva.fi
Phone: +358 40 162 0862

Summary of Key Points

  • All park entry and services require valid tickets or bookings.
  • Shuttle transport does not require pre-booking but priority is given to customers with pre-purchased tickets.
  • Cabins: non-refundable, date change possible if available.
  • Sauna, Aurora Skating, and Reindeer Rides follow the standard cancellation policy.
  • Refunds processed within 30 days.
  • Weather-related closures lead to 100% (fully closed) or 50% (partially open) refunds.
  • Guests are responsible for damage to property or equipment.

Payment Service Provider

Paytrail Plc (FI2122839-7) acts as the payment service provider and is an authorized payment institution licensed by the Finnish Financial Supervisory Authority. Paytrail Plc appears as the payment receiver on your bank statement or card invoice and forwards the payment to the merchant (Kotatieva Oy, FI3240644-3).

Paytrail Plc operates in cooperation with Finnish banks and credit institutions. For customers, the service works exactly like a conventional online payment.

Payment Methods Available

  • Online bank payments (Finnish banks)
  • Credit and debit cards (Visa, Visa Electron, MasterCard, American Express)
  • Mobile payment methods (MobilePay, Apple Pay, Google Pay)

Paytrail Plc Contact Information

Paytrail Plc (Business ID: 2122839-7)
Innova 2, Lutakonaukio 7
40100 Jyväskylä, Finland
Phone: +358 20 718 1830
Email: asiakaspalvelu@paytrail.com
Website: www.paytrail.com

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